Shipping / Returns
How long does it take for coffee to be shipped from Kona and what is the cost of shipping?
We use the U.S. postal service especially the use of the flat rate box. It takes about 2-3
days for shipments to arrive in the U.S. west coast and 4-5 days to the east coast.
Shipments to Canada will take a little longer and cost more.
Up to 1 lb. of coffee using the flat rate envelope is $5.05; up to 4 lbs. (medium flat rate
box) is $11.30 and 5-7 lbs. (large flat rate box) is $15.80. We do not charge the tax of
4.166% for any orders shipped outside the State of Hawaii.
How are orders shipped?
Shipping to mainland USA (49 states not including Hawaii) is through the U.S. postal
service priority flat rate mail. It is the least costly, is timely, and is also very reliable.
Items are shipped the next business day if the item is in stock. West Coast recipients
get their mail in about 2-3 days and East Coast about 4-5 days. Sharlene insulates
chocolates so they donʼt melt on the way.
If you request to have an order shipped by FedEx or UPS, an arrangement can be
made to accommodate your request. You can also ship by U.S. postal serviceʼs
express mail. All express shipments are 2nd day air from Hawaii.
If you are shipping to friends or family at another address, Sharlene will hand write your
personalized message on a beautiful Hawaiian postcard.
Non USA orders are shipped via USPS mail. Sending an order to any worldwide USA
military address or to any U.S. territories will be at the same low USPS rates.
Hawaii State orders are shipped via first class mail. If you are traveling to anywhere in
Hawaii but cannot visit our store location, email an order to us within two weeks in
advance of your trip and include the dates of stay, hotel address, hotel telephone
number, your telephone number and any necessary information for processing.
Shipping cost within the islands of Hawaii is lowest.
We accept the following credits cards: VISA, Mastercard, American Express and
We accept orders by telephone, website, email, and/or by fax.
We do not accept returns.